http://kaliberdatasecurity.com/news/ French startup Stonly wants to empower users so that they can solve their issues by themselves. Instead of relying on customer support agents, Stonly wants to surface relevant content so that you can understand and solve issues.
http://resourcefamily.org/2015/12 “I’m trying to take the opposite stance of chatbots,” founder and CEO Alexis Fogel told me. “The issue [with chatbots] is that technology is not good enough and you often end up searching through the help center.”
If you’re in charge of support for a big enough service, chances are your customers often face the same issues. Many companies have built help centers with …read more
Source:: Techcrunch IT News